377—379 Bensham Lane, Thornton Heath, Croydon, CR7 7ER

  0208 665 5258   enquiries@bdcss.co.uk

     

 

Privacy Policy

At BDC Supporting Services, we are committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your personal information when you visit our website or engage with our services. We are dedicated to ensuring that your privacy is protected in compliance with applicable data protection laws, including the General Data Protection Regulation (GDPR).

By accessing or using our website, you agree to the terms of this Privacy Policy. Please read it carefully to understand our views and practices regarding your personal data and how we treat it.

Information We Collect

We may collect and process the following personal information about you:

  • Personal Identification Information: Name, email address, phone number, and postal address when you submit an inquiry, fill out a form, or contact us directly.
  • Non-Personal Identification Information: IP address, browser type, device type, and browsing behaviour on our website, such as pages visited, date and time of access, etc.
  • Sensitive Personal Information: In the course of providing services related to residential care or medical support, we may collect sensitive information about health, disabilities, and other personal circumstances. This information is always collected and handled with your consent, and we take extra care to protect it in accordance with relevant laws.

How We Use Your Information

We use the personal information we collect for the following purposes:

  • To Provide Services: We use your information to respond to your inquiries, schedule appointments, provide information about our care services, and offer tailored support. For example, we may use your contact details to respond to a service inquiry or facilitate care plans for individuals.
  • To Improve Our Website: We analyze how our website is used in order to improve the user experience and ensure that the content is relevant and accessible.
  • For Marketing Purposes: With your consent, we may use your contact information to send you updates about new services, offers, and other marketing communications. You can unsubscribe from these emails at any time.
  • To Comply with Legal Obligations: We may use and disclose your personal information to comply with legal or regulatory requirements, including investigations, audits, and record-keeping.

Legal Basis for Processing Your Data

We process your personal information based on the following legal grounds:

  • Consent: When you provide us with personal details through our website or directly through email or phone, you give us consent to use your data for the purposes outlined in this Privacy Policy.
  • Contractual Necessity: We may need your personal information to fulfil contracts with you (e.g., if you request residential or respite care services, we will need your details to complete the care plan and communicate).
  • Legitimate Interests: We may process your data when it is necessary for our legitimate interests, such as improving our services or ensuring the proper functioning of our website, provided that this does not outweigh your rights and freedoms.
  • Legal Obligation: In certain cases, we may need to process your data to comply with our legal obligations, such as for accounting and tax purposes.

Sharing Your Information

We do not sell, rent, or lease your personal data to third parties. However, we may share your information with trusted third parties under the following circumstances:

  • Service Providers: We may share your information with third-party service providers who assist us in providing our services, such as hosting services, email communications, and technical support. These service providers are obligated to protect your data and use it only for the purposes we specify.
  • Legal Requirements: We may disclose your personal data if required to do so by law or in response to valid requests by public authorities (e.g., a court order or government agency).

How We Protect Your Information

We take appropriate technical and organisational measures to protect the security of your personal information. This includes:

  • Data Encryption: We use industry-standard encryption methods to safeguard personal data during transmission.
  • Access Controls: Access to your personal data is restricted to authorised personnel who require it for their job duties.
  • Regular Audits: We perform regular audits and checks to ensure that your data is stored securely and only retained for as long as necessary to fulfil our purposes.

Despite these measures, no method of transmission over the Internet or method of electronic storage is 100% secure, and we cannot guarantee absolute security. However, we strive to use commercially acceptable means to protect your personal information.

Cookies and Tracking Technologies

We use cookies and similar technologies to improve your experience on our website. A cookie is a small file that is stored on your device, which allows us to recognise you and improve your user experience.

We may use cookies for the following purposes:

  • Essential Cookies: These are necessary for the basic functionality of our website, such as enabling you to log in or navigate our services.
  • Performance Cookies: These cookies help us analyze how visitors use our website, allowing us to improve its content and functionality.
  • Marketing Cookies: These cookies track your behaviour on our website to provide personalised advertisements or promotions.

You can control the use of cookies by adjusting your browser settings, but disabling cookies may affect your ability to use some features of our website.

Your Rights Regarding Your Personal Information

You have the following rights regarding your personal data:

  • Access: You have the right to request access to the personal information we hold about you.
  • Rectification: You have the right to request that we correct any inaccurate or incomplete personal information.
  • Erasure: You can request that we delete your personal data, subject to certain legal conditions.
  • Restriction of Processing: You have the right to request that we limit how we use your personal information in certain circumstances.
  • Portability: You may request that we provide your data in a structured, commonly used format for transfer to another service.
  • Objection: You have the right to object to the processing of your personal data for marketing purposes or other legitimate interests.

If you wish to exercise any of these rights, please contact us using the contact information provided below.

Retention of Your Data

We retain your personal data for as long as necessary to fulfil the purposes for which it was collected, including for legal, accounting, or reporting purposes.
Once your data is no longer needed, we take steps to securely delete or anonymise it.

Children’s Privacy

Our services are intended for adults with learning disabilities, autism, and related conditions. We do not knowingly collect personal information from children under the age of 16. If you believe that we have collected such information, please contact us immediately so that we can take appropriate action.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page, with the updated date indicated at the top.
We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your personal information.

Contact Us

If you have any questions or concerns about this Privacy Policy, or if you wish to exercise any of your data protection rights, please contact us:

By using our website and services, you acknowledge that you have read and understood this Privacy Policy. Your continued use of our website constitutes your agreement to this Privacy Policy and any updates we may make in the future.